Situation

Precise Air Group had experienced exponential growth over the previous 3-5 years with 12 offices across Australia. This had resulted in significant variation in how process was conducted. There was a need to standardise as they were moving to a new technology solution for maintenance.

Approach

Micheal Mallon was initially engaged to provide the definition and capture of key business processes to inform the configuration and build of a new maintenance works management solution. This included:

- Define the processes in an “as needed” form rather than current state.

- Ensure the new process could form the basis of the system configuration

- Ensure the process enabled best practice in field workforce management

- Meet or exceed customer requirements

This engagement became an extended body of work that included the process definition and supporting documentation of all operational and shared services processes. These areas included: 

- Operations

- Finance

- Sales

- Health, safety, environment and quality

- Human resource management

Outcome

The standardisation of process across all operational sites within Australia. The ability to accelerate the deployment of the new maintenance/service management solution. 

Situation

This functional area manages physical assets on behalf of other NSW government departments. Its primary role is acquisition and interim management, then transfer to the respective agency for its intended use. There was no end-to-end framework available to effectively manage the asset lifecycle.

Approach

Micheal Mallon led design of the Asset Leasing and Licencing Framework. This included strategic asset strategy, a number of focused policies and templates and guides.

- Strategic Asset Management

- Asset Lifecycle Management

- Asset Sustainability Management

- Asset Transfer and Disposal

- Commercial Lease

- Heads of Agreement

- Indigenous, Heritage & Environmental considerations

- Unsolicited Proposals

- Direct Dealing and Negotiation

- Access and Works

- Event Leasing and Licencing

Outcome

The introduction of a value chain approach that linked acquisition, decision making, interim management and transfer or disposal of assets. A comprehensive schema and framework that provided the complete lifecycle perspective and management of the State’s interim managed assets.